Refund, Replacement, and Return Policy

Everything you need to know about FytPro's refund, replacement, and return policy. We want your order fulfillment process to be as smooth as possible, so we've covered everything you need to know about refunding, returning, and exchanging products below.

Subscriptions

FytPro will issue a refund for the most recent subscription charge if:

• The refund request is made within 5 days of the charge.
• You have not used any order credits to fulfill orders.

Shipped Orders

Order Delays:
If an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders), FytPro will offer a refund or resend the product at FytPro’s expense. Exceptions apply to certain shipping methods and destinations.

Delivered Orders:
FytPro will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

Damaged Products:
A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products must be validated through photo or video evidence submitted to FytPro for approval before a refund is issued.

Important Note: In most cases, customers do not need to return the product to FytPro to receive a refund or replacement.

Incorrect or Missing Products:
A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products must be validated through photo or video evidence submitted to FytPro for approval before a refund is issued.

Order Cancellation

A full refund is available for orders canceled before being processed and shipped by our warehouse. However, certain orders, such as Print-on-Demand (POD) and preorder inventory orders, cannot be canceled after payment.